Search articles

Search

• How can I lock the light effect?

  For the regular K series, please press the fn＋L ＋light effect key for 6 seconds to lock it.

• How do I make my Mac go to sleep mode quicker?

  The keyboard doesn't have a direct shortcut for it right now, but here are two methods you can try: cmd+ctrl+q to lock your screen If you're using Alfred, you can use that to put your device to sleep as well. (alfredapp.com) Just activate it, type sleep, and hit enter.

• How do you switch between the Mac and Windows keyboard layout?

  You don’t need to choose the system preference with our keyboards. The keycaps for both Mac and Windows layout are included in the box. You will just need to pick the right keycaps from the box and install them on the keyboard. Also, remember to switch to the right operating system as the layout. It also comes with an

• Random Disconnecting Issue on Windows

  Credit this to Ded Dowreung from our community. Hello Guys, For some of you who use this keyboard for gaming (like me). You may have experienced some random disconnecting issue which can be quite annoying not to mention affect your gaming result. I have seen some people mentioned changing some Bluetooth setting to fix

• The caps lock makes errors automatically.

  This is a bug that is between the keyboard and the computer's communication. The reason this happens is that the keyboard auto-detects the signals of the keyboard's cap locks status. Over 99% of the time, it gets the right signals from the computer. But in your case, it gets the wrong information from your computer. Ou

• What happens if the package I received is missing an add-on or another keyboard?

  Please contact our support team and provide your order info so our support team can help you as fast as they can. Also, please include a picture of the product and shipping label together.

• After flashing the firmware, the K8 keyboard opens windows randomly.

  That's because you have flashed the optical firmware version to a non-optical keyboard. Reflash the correct firmware and try again. If you are unable to flash the correct firmware, please refer to this link. For further assistance, please contact us at support@keychron.com and our support team will reply to you within

• Are all keycaps compatible with the Keychron K8 Pro/K6 Pro/K2 Pro?

  Yes. The Keychron K8 Pro is designed with south-facing LEDs to be compatible with all different keycaps profiles, including cherry profile, OSA profile, OEM profile, etc.

• Are red switches on your keyboards pre-lubed?

  Yes. All the Gateron normal profile switches are pre-lubed (except clicky switches).

• Bluetooth can't connect

  Connection steps and procedures to follow: 1/ Slide the toggle switch to the Bluetooth side. 2/ Keep holding fn1 + Q (or fn + 1) until the Bluetooth indicator light flashes repeatedly. 3/ Turn on Bluetooth search on your device to search the keyboard and connect. Bluetooth connection video https://www.youtube.com/watch

• Bluetooth connection lag or a keystroke repeat multiple times

  Did you try to disconnect and reconnect again, or try to connect it to a different laptop? Because Bluetooth is a universal protocol that's already quite mature in terms of connection stability. If the problem continues, please contact us at support@keychron.com and our support team will reply to you within 48 hours. I

• Bluetooth range/ distance issue: I cannot get further than 1.5 feet away from my PC before my K10 doesn't type anymore.

  Please check if there are many Bluetooth devices that may interfere with each other. Test the Bluetooth range with a cell phone. If your computer is a desktop, please check if your motherboard comes with a wifi antenna. If yes, please install the wifi antenna. For more assistance, please contact us at support@keychron.

• Can I buy a custom badge?

  Yes, you can design your own custom badge on our website. It costs 30 USD.

• Can I buy a custom badge?

  Yes, you can design your own custom badge on our website. It costs 30 USD.

• Can I get a firmware update of my keyboard to support one-hour idle time?

  Sorry but our keyboards do not support this right now. If you want longer idle time, you can try the following combos: fn+S+L+R: Set the auto sleep time to 10 mins; fn+S+L+T: Set the auto sleep time to 20 mins; fn+S+L+Y: Set the auto sleep time to 30 mins; fn+S+O: disable auto sleep. *K Pro series keyboards (K8 Pro, K6

• Can I get a replacement?

  We do provide replacements of the keyboard only if we feel there is a genuine quality problem. In order to let our team help to check with the quality issue, we will want an image/video which can show the problem properly, along with the serial number of the keyboard. Mostly, we will also require you to return the orig

• Can I swap the K5 SE’s hot-swappable Gateron switches with something like the low-profile Cherry switches?

  Sorry, you can't because it can only be replaced with Gateron low-profile switches currently.

• Can I use F1-12 without using Fn key/ lock fn key to use F1-F2

  If you want to use F1-F12 keys without pressing the Fn key, you can do the following: If you are windows user: Windows Fn lock firmware is out now. You can install the firmware from here:https://www.keychron.com/pages/windows-fn-lock-firmware If you are Mac user: 1) Go to the system settings of mac2) Select the Keyboar

• Can Mac detect the battery percentage of the keyboard? If not, is there any workaround?

  Currently, Mac cannot detect the battery percentage of the keyboard and you can detect the keyboard battery by holding Fn+B. However, holding Fn+B is inaccurate and is still in testing right now.

• Can the K8 pro type ASCII special characters?

  Typing ASCII special characters requires a Numpad. K8 Pro doesn't come with a Numpad, so it cannot.

• Can you share the source code with me so I can compile my own keymap?

  Please refer to this link: Keychron/qmk firmware. All of our Q series keyboards' source codes are there.

• Can you use the Low Profile Keychron Optical Switch Set with the Keychron K8, K4, or K2?

  That’s not possible because the K2/K4/K6/K8 uses conventional switches while the Low Profile switch is designed for ultra-slim keyboards like the K3.

• Cancel order

  If you wish to cancel the order, please email us your order number and also the reason why you no longer want the keyboard at support@keychron.com asap. We will only handle inquiries on business days. Please remember, we can't cancel your order if it has been shipped out already. If you do not want to keep the product,

• Different Keyboard Layout

  It’s a bit challenging at the moment as a startup offering too many different layouts if there is not enough demand. Our manufacturers require a minimum order of 1000 units for production. As a young company, we really try to take in all your feedback and do our best to meet your demand. We are discussing internally on

• Do all the plates for the Q5 have the same thickness?

  Yes, they have the same thickness at 1.5mm. In addition, the plate thickness for all the Q series, K Series, and V series is 1.5mm.

• Do the Keychron keyboards work with Linux/ChromeOS/Ubuntu?

  Our keyboards work with macOS, iOS, Windows, and Android. For other operating systems, certain functions might not be accessible.

• Does K2 support FileVault's login screen (macOS' first screen when using Full Disk Encryption) for both wired and wireless?

  Here are results of the K2 and FileVault's login screen support: 1) wireless - not support 2) wired - support

• Does the K7 support 6-key rollover (6KRO) in Bluetooth mode?

  Bluetooth mode: K6/ K7/ K12/ K14: 5-key rollover K1/ K2/ K3/ K4/ K5/ K8/ K10 : 6-key rollover Wired mode: NKRO Additionally, all QMK keyboards support NKRO whether keyboards are on Bluetooth mode or wired mode.

• Does the Keychron K6 hot swap socket support NovelKeys Cream switches?

  Yes, but only K6 Hot-swappable switches support NovelKeys Cream switches, the LK Optical switches do not support it.

• Does the Q1 carrying case have space for the coiled cable that came with the Q1？

  Yes. The Keychron keyboard carrying case is designed to protect your Q1 keyboard, but also allows space for the cable, keycap puller, and other minor accessories along with the keyboard. Note: the space will be very tight if you put the coiled cable in. But it is possible to fit it in.

• Does the Q1 knob version come with a default polling rate of 1000Hz?

  Yes. It's 1000Hz. The polling rate of the Keychron keyboards (including the Q, K, C, and upcoming V series): Wired mode - 1000Hz Wireless mode - 90Hz

• Does the RGB backlights on your keyboards support 3rd party software such as Aura Sync, Razer Chroma, Corsair ICUE, etc?

  Our backlight currently doesn’t support 3rd party software. We will contemplate making it more compatible in the future. Thank you for your suggestion.

• Does the USB Bluetooth dongle work in HID proxy mode to allow Keychron Bluetooth keyboards to work in the BIOS menu?

  We don't recommend you to order the USB Bluetooth dongle because it may not work in the BIOS menu. However, if you still want to try, we highly recommend you to switch the keyboard to wired mode when entering BIOS.

• Every time I turn my Mac Mini back on, It requires a password to start it up. My keyboard isn't working and connecting to it. What should I do?

  This issue is related to Apple's FileVault. Currently, third-party Bluetooth keyboards are incompatible with Apple's FileVault, so users can't unlock the login screen on their computers. To solve this problem, you can choose to turn FileVault off to show the login screen or plug in the cable to enter the password. Keyc

• Firmware for K1 version 1 Windows users

  We currently have one firmware for Windows users. This is only for K1 keyboard version 1 users. This firmware allows you to use F1-F12 without having to use Fn key. You can download this firmware from here. Thanks.

• Fixing Swapped Keys on Your Mac

  If you find that two specific keys have swapped places—common pairs include ~ and ±, or <> and #@, and so on. This is almost always caused by a mismatch between your keyboard's physical layout and your Mac's software layout. Here are a few methods to resolve this issue and get your keyboard working correctly. Solution

• For my desktop, I don’t have Bluetooth built-in, would I be able to connect wirelessly with a dongle that has Bluetooth 5.0?

  Please try the following solutions: Try to buy a dongle with a Broadcom chip inside. Try to update the dongle's drive to the latest version. Try to move your dongle a little bit close to the keyboard. Try to buy the dongle from a well-known brand as their dongles usually have better compatibility. Buy the dongle from s

• For the past 2 months, something like oil has appeared on my K8 keyboard. I didn't spill anything on the keyboard but the oil stains seem to be spreading from the inside. What should I do?

  This was caused by the lubricant that was used to lube the switches to make them smoother by the factory. Sometimes when the temperature is getting hotter, the lubricant comes out a little, but it will not affect the normal function of the keyboard. You can clean it up and keep using the keyboard afterward.

• For the Q1/ Q2/ Q3/ Q4/ Q5, why can't I use Capslock to change the input language source on the Mac?

  It is related to the NKRO issue, we have released new firmware that solved this issue. You can click on this link to go to the latest firmware.

• For the the screw-in stabilisers in the Keychron Q2, do they come pre-lubed or not lubed?

  The screw-in PCB stabilizers on the Q2 are all pre-lubed.

• Fraud Order

  If you receive an email from our support team regarding fraud order, it might be due to your order shown up in the system as high-risk order. This happens at times due to billing issue error or shipping location issue error. Please try to be supportive in providing your details so that we can ship out your order, or we

• Holding the Fn key by itself on Mac should bring up an emoji selection box. It doesn't work on the QMK keyboard.

  The QMK keyboard doesn't have Apple Special Protocol. It is not the same as Fn on mac. You can use Command + Control + Spacebar to open the emoji & symbol box.

• How can I buy a different plate for the Q1?

  If you want to buy another plate that is not the default aluminum plate that comes with the Q1, you can go to the add-on page to see our other plates. We have FR4, Brass, and PC material plates for sale.

• How can I buy a different plate for the Q2?

  If you want to buy another plate that is not the default steel plate that comes with the Q2, you can go to the add-on page to see our other plates. We have FR4, Brass, Aluminum, and PC material plates for sale.

• How can I check my keyboard firmware version on a Windows device?

  If you are a windows user, please read this tutorial to check your keyboard firmware version. Please remember to plug in your keyboard before you check the version because this tutorial applies to keyboards on wired mode only.

• How can I join the Linux group?

  You can join it here: https://www.facebook.com/groups/Keychronlinux/

• How can I lube the switch?

  Please refer to this video: https://youtu.be/KCyKyA9JEPc?t=234

• How can I remap or reassign keys/set up a macro on the K8?

  You can use Karabiner for macOS, or Sharpkeys, Keytweak, Keymapper, and AutoHotKey for Windows.

• How can I remove and replace/change the mechanical switches on Q1 keyboard?

  Please refer to this video&blog: https://www.youtube.com/watch?v=O44o8Xao1CE Learn how to install a switch on hot-swappable board

• How can I remove and replace/change the mechanical switches on Q3 keyboard?

  Please refer to this video&blog: https://www.youtube.com/watch?v=O44o8Xao1CE Learn how to install a switch on hot-swappable board

• How can I remove and replace/change the mechanical switches？

  Please refer to this video&blog: https://www.youtube.com/watch?v=O44o8Xao1CE Learn how to install a switch on a hot-swappable board

• How can I turn off the backlight to save power？

  Press the fn+light/fn+tab button to turn the backlight off / on.

• How can you block the screenshot key on macOS with the K2?

  Please go to System Preferences> Keyboard and uncheck "Save picture of selected area as a file Command-Shift-4", or you can change the shortcut "Command-Shift-4" to another combination.

• How do I adjust the speed of the backlight or the slow down the light?

  Press fn + / fn - to adjust the speed level

• How do I turn off sleep mode on my K8 Pro/K6 Pro/K2 Pro? Can I use "Fn+S+O" to turn on/ off the auto sleep mode?

  The sleep mode function in our newly released keyboards has changed. All the K Pro series keyboards (K8 Pro, K6 Pro, and K2 Pro, etc.) will not enter sleep mode until they idle for 2 hours. However, the backlight will be turned off after 10 minutes of inactivity to save the battery. According to user feedback, they pre

• How do you correctly uninstall the Optical switch on the K3?

  Please refer to the following article: https://www.keychron.com/pages/how-to-alter-the-low-profile-optical-switch-on-keychron-k3

• How is the Q series aluminum case coated?

  Carbon Black/ Silver Grey/ Navy Blue: Anodizing. Shell White/ Retro: Powder coating.

• How long is the keyboard warranty for?

  12 months global warranty. You can read more on warranty policy here. Thanks.

• How much does your keyboard cost？

  For the exact shipping fee, please refer to our website. - Select the item(s) you would like to purchase > add to cart > Check out - Filling in the email and shipping address > Continue to shipping The shipping fee will be shown on the right.

• How soon can I receive my package if I order now?

  Your order will be shipped out within three business days (unless we've made further notice) once ordered. For Brazil, and Korea, must read your local customs shipping requirements here. Please pay attention to our banner at the top of our website. We will update the banner with the latest shipping dates because someti

• How thick are V5 fully assembled version’s stock keycaps?

  The V5 comes with OSA keycaps that have a thickness of 1.3mm.

• How thick is the Q3 PCB?

  Keychron normal profile keyboard PCB thickness: 1.6mm. Keychron low profile keyboard PCB thickness: 1.2mm.

• How to change backlight color option in K1

  In order to change the backlight color options in Keychron K1 keyboards, you can do the following: 1/ Press the "lightbulb" key. 2/ Press fn + right arrow key. Thanks.

• How to connect the keyboard via Bluetooth?

  Connection steps and procedures to follow: 1. Switch to the Bluetooth/BT option. 2. Hold the fn + 1 (NOT F1) keys until the Bluetooth Indicator flashes on. 3. Turn on your device’s Bluetooth and search for the keyboard to connect it. Please also you can refer to the video below:https://youtu.be/dfpPgSweBMo If you are s

• How to disable Auto Sleep Mode?

  The keyboard goes to Auto Sleep Mode in 10 mins of sitting idle to save battery. Hold fn+S+O for 3 seconds to disable the Auto Sleep Mode. (If you want to go back to the Auto Sleep Mode, press fn+S+O (for 3 seconds) again.) For more details, refer to the User Manual.

• How to do a Keyboard Test for the QMK/VIA Enabled Keychron Keyboard

  Please refer to this blog: How to do a Keyboard Test for the QMK/VIA Enabled Keychron Keyboard In this blog, you will learn about how to do a key tester and check if every key works properly on the keyboard.

• How to Factory Reset or Flash Firmware for Your Keychron Q3 keyboard?

  Troubleshooting? Or don't know what's going on with the keyboard? You may try factory reset. Note: If everything works fine with your keyboard. Please don’t flash the firmware. There is a chance it can damage your keyboard. First, it is recommended to try to factory reset using Launcher. Here are detailed step-by-step

• How to Factory Reset Your Keychron Q1

  Troubleshooting? Or Don't know what's going on with the keyboard? First, it is recommended to try to factory reset using Launcher. Link here to learn more. Factory reset your Keychron Q1. 1. Download the Q1 firmware (the file needs to be unzipped) and download the QMK Toolbox. (If the download link below does not work,

• How to flash the keyboard firmware with the QMK toolbox

  1. Slide the toggle to Cable / Wired mode and plug in the power cable to your keyboard.2. Download the keyboard firmware.Keychron HE and HE 8K Series Firmware and JSON FilesKeychron Q / Q Pro / Q Max Series Firmware and JSON FilesKeychron K QMK / K Pro / K Max Series Firmware and JSON FilesKeychron V / V Max Series Fir

• How to get § and ± when you type ` (backquote) and ~ (tilde) on K2 wireless mode while on macOS?

  Find the Special Firmware for the K2 on our website (link below) to fix this hidden bug. https://www.keychron.com/pages/special-firmware-for-k2

• How to get § and ± when you type ` (backquote) and ~ (tilde) on K2 wireless mode while on macOS?

  Find the Special Firmware for the K2 on our website (link below) to fix this hidden bug. https://www.keychron.com/pages/special-firmware-for-k2

• How To Program Backlight Keys On VIA

  Please refer to this blog: How To Program Backlight Keys On VIA In this blog, you will learn about how to change the backlight keys or the backlight function keys on Layer 1 and Layer 3.

• How to remap / reprogrammable reassign keys?

  You can use the Karabiner for macOS, and consider Sharpkeys, Keytweak, Keymapper, AutoHotkey for Windows. However, some keys such as the fn key, may not be remapped.

• How to remap or reassign keys?

  You can use Karabiner for macOS, and consider Sharpkeys, Keytweak, Keymapper, autoHotKey for Windows.

• How to return the Keyboard?

  If you haven't purchased a Keychron yet and still want to know how do you return it if you have any issues later. Don't worry, you can check out our return policy here. Return of the product also depends completely on the warranty of the product. After a customer received the product, if it is not related to product qu

• How to Update the Wireless Firmware on the Keychron J1

  If your keyboard is working properly, do NOT update the Bluetooth firmware. Updating carries a small risk and could potentially damage the keyboard.This wireless firmware is only for the Keychron J1.Step 1: Download and open the update tool "Keychron Firmware Updater". (Windows only, the Mac version is still under deve

• How To Use VIA To Pair With Keychron Q Series Keyboard

  Please refer to this blog: How To Use VIA To Pair With Keychron Q Series Keyboard In this blog, you will learn about how to deal with the issue that VIA doesn’t automatically pair up with your Keychron Q series keyboard.

• How To Use VIA To Program Your Keyboard

  Please refer to this blog: How To Use VIA To Program Your Keyboard You will learn about the following content on this blog: How to Remap a Key on VIA: remap a key to anywhere you want How to Create a Macro on VIA: a macro is a series of keys pressed together to perform an action. You can program to just use one key to

• I am able to successfully remap the keys, however, the remap resets back to the default once I unplug the cable from the machine. It does not save the changed keymaps to the device's onboard memory. Any advice?

  This is because of EEPROM emulation. You can refer to this link to erase the chip. Please flash the corresponding firmware if your keyboard is not a K8 Pro.

• I am an ISO layout user. What Q1's accessories should I purchase?

  The Keychron Q1 with the ISO layout is only available in the barebone version. You will need to purchase the ISO barebone version, ISO keycaps, and switches. You will also need to assemble them yourself. We currently have ISO keycaps for the UK, Germany, France, Spain, Italy, and Nordic countries.

• I am interested in the K3 Pro and I was wondering if you will ever offer compatible Keychron Optical low-profile switches or is the product mechanical only.

  The K3 Pro is currently compatible with Gateron low-profile mechanical switches only, QMK does NOT support low-profile optical switches at the moment (03/02/2023).

• I am not sure if I have selected the correct layout. How can I check?

  If you are not sure which layout (Windows or Mac) you have opted for, don't worry. Keychron keyboards work with BOTH Windows and Mac, the only differences are the set of keys. With each Keychron keyboard, we provide both Mac and Windows keycaps to all buyers. So you do not need to select any specific layout while purch

• I am unable to connect via Bluetooth and keep getting this "connection rejected" error message on my computer. What should I do?

  Sometimes the keyboard automatically pairs with one of the previously paired Bluetooth devices so it does not connect to new devices and shows a "connection rejected" error message on the newer computer. Please check if there are any other Bluetooth devices around your Keychron keyboard. If you do, you can try to: (1)

• I am using a macOS, how can I make the F1-F12 function keys default/turn fn LOCK on without having to push the fn key every time/disable multimedia keys on Windows mode?

  Connect your keyboard via cable and open the Launcher. Select Layer 0 in the Launcher. Remap the top-row keys (their default media key functions) to standard F1, F2, ... F12 keys. Switch to Layer 1. Remap the same top-row key positions ( F1-F12) to their original Media Key functions. For a step-by-step tutorial on how

• I can't find the K6 keymap JSON file and VIA does not recognize my keyboard.

  Keychron regular K series are not supported by QMK/VIA yet, only the Q series, V series, and K Pro series are QMK/VIA enabled. So your K6 does not have a keymap/JSON file nor is detectable by VIA. If you have a regular K series model and want to program it, you can use Karabiner for macOS, or Sharpkeys, Keytweak, Keyma

• I cannot connect the keyboard to my device.

  Please email us at support@keychron.com with the answers to the questions below so our tech team can assist you as fast as we can: Is the cable mode working? Can it be connected to your cell phone? Did you use the Bluetooth dongle to connect it? Or the built-in Bluetooth of your device? Please help to provide the model

• I cannot use the Caps Lock key on my Q1 to change input language on the macOS. What should I do?

  Please disable the NKRO key on VIA (map NKRO to other keys). Please refer to this guide for more assistance: How To Use VIA To Program Your Keyboard (read How to Remap a Key on VIA) Note: due to the limitation of the QMK firmware, the NKRO will be automatically turned on every time you reboot the keyboard. You will hav

• I cannot use the Caps Lock key on my Q2 to change input language on the macOS. What should I do?

  Please disable the NKRO key on VIA (map NKRO to other keys). Please refer to this guide for more assistance: How To Use VIA To Program Your Keyboard (read How to Remap a Key on VIA) Note: due to the limitation of the QMK firmware, the NKRO will be automatically turned on every time you reboot the keyboard. You will hav

• I cannot use the Caps Lock key on my Q3 to change input language on the macOS. What should I do?

  Please disable the NKRO key on VIA (map NKRO to other keys). Please refer to this guide for more assistance: How To Use VIA To Program Your Keyboard (read How to Remap a Key on VIA) Note: due to the limitation of the QMK firmware, the NKRO will be automatically turned on every time you reboot the keyboard. You will hav

• I feel the keyboard is uneven/not level/wobbling. The problem occurs when using the top-level legs/middle legs/fully flat settings.

  Our supplier has a quality test procedure in which a flat glass was used to test the balance of our keyboards in the factory to make sure the keyboards are flat. The keyboard itself has silicone rubber stands on the bottom to make it lay flat on the desk. We also tested it extensively in our office. You may try to put

• I have a K2/ K6, I found the combinations for different auto sleep times. (10-30 mins) but none of them work.

  Some older versions do not support this function.

• I have a K5 Keyboard, pressing the "Num Clear" button changes the state of the keypad from direction keys to numbers, but the light doesn't turn on. Why is that?

  macOS doesn't have a number lock function, so the light won't light up when the number keys are active.

• I have a K5-E4, Why are my "enter" and "+" keys on the Numpad only half-lite?

  In order to easily replace the hot-swappable switch, we designed for the switches to be placed horizontally, so only the left side has light.

• I have a Mac. When I try to set the knob to zoom in and out on the Keychron Q Knob version on VIA, it doesn't work. Via doesn't give any keybinding options for it.

  1. Please check if your VIA and keyboard firmware is the latest version. If not, please download the latest VIA here and firmware here, or you can use online VIA. 2. Zoom in code: {KC_LGUI,KC_EQL} Zoom out code: {KC_LGUI,KC_MINS} Please click on the "MACROS" tab, and enter {KC_LGUI,KC_MINS} and {KC_LGUI,KC_EQL} in "M0"

• I have a third-party rotary knob (a generic rotary knob from electronics shop) and I want to solder it on my non-knob Q1. Is it possible to flash it with the Knob version firmware?

  No, please do not flash the knob version firmware if you have the non-knob Q1 version. Flashing the wrong firmware that is not compatible with the model may cause damage to your keyboard. For users who want to solder the knob on their own on the non-knob version Q1, here is the firmware and JSON file we made for it: Th

• I have to unplug and replug the K8 Pro/ Q Series every time I reboot the computer to make it work. What should I do?

  Try another computer. Refer to this link to flash the firmware (Please flash the corresponding firmware if your keyboard isn't the K8 Pro).

• I just bought K5 with optical switches. Could I buy the Gateron mechanical switches and swap them?

  No. Optical switches cannot be switched out with traditional mechanical switches at any time because they have different working mechanisms. If your keyboard is hot-swappable and comes in stock optical switches, it can only be hot-swapped with other optical switches and vice versa. You can read this blog to learn more

• I need to fully remove the keyboard Drive from my PC. How can I do that?

  Open the Windows Device Manager. In Device Manager, locate and double-click the device you want to view the version of. In the device Properties window, click on the Driver tab. In the Driver tab, you can remove that device.

• I purchased a Keychron Q2 barebone, do I have to buy my own knob? If so, where would I buy a knob and knob switch?

  We have offered the Q2 barebone version (without a knob) and the Q2 barebone knob version (with an added knob on the board) for customers' choice. So you can directly head for the Q2 barebone knob version if you want a knob. Manually installing a knob on the PCB requires extensive soldering experience and this process

• I would like to change the auto-sleep mode time on my K3 and how can I do it?

  Auto sleep in 10mins: Press fn+s+l+r for four seconds. Auto sleep in 20mins: Press fn+s+l+t for four seconds. Auto sleep in 30mins: Press fn+s+l+y for four seconds.

• I'm having problems with keys repeating and chattering, it gets stuck and the RGB/light also stops/stuck/lags/freezes at the same time.

  Please try the following solutions: Please try factory reset and check if it works again. (How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard) If you have keys that keep repeating, it might be a switch problem. The switches on your keyboard are not soldered. Please try to change the de

• I'm thinking about Japan Technical Conformity Certified Bluetooth Keyboard. Which devices are certified?

  Our K1, K2, and K8 are Japan Technical Conformity Certified.

• If I encounter any problems with my keyboard, who can help?

  Please contact us at support@keychron.com and our support team will reply to you within 48 hours. In the email, please attach a video or pictures of the problem you're experiencing and your order info so our support team can help you as fast as they can. Thank you.

• If I encounter any problems with my keyboard, who can help?

  Please contact us at support@keychron.com and our support team will reply to you within 48 hours. In your email to our support team, please attach a video or pictures of the problem you're experiencing and your order info so our support team can help you as fast as they can. Thank you.

• If I encounter any problems with my keyboard, who can help?

  Please contact us at support@keychron.com and our support team will reply to you within 48 hours. In your email to our support team, please attach a video or pictures of the problem you're experiencing and your order info so our support team can help you as fast as they can. Thank you.

• If I have additional questions about the Shipping Policy or Return Policy?

  You can read the policies in detail on our website Shipping Policy and Return Policy. If you still have further questions about this, please contact our support team and our team will get back to you as soon as they can.

• If I turn off automatic sleep mode, do I have to turn off the keyboard (by switch) every time I turn off my PC?

  Yes, you will have to do that to save the battery because the backlight will continue to consume power even if the computer is off since the keyboard is still in an active setting.

• Installed the wrong firmware on my K series keyboard.

  Please flash it back to the right firmware version that matches your keyboard model. If you are not sure about the firmware, you may contact us at support@keychron.com and we are happy to help you.

• Installed wrong firmware in K1 version 2

  Hi, If you installed a firmware that was meant to be for K1 version 1 keyboards then please be assured we are working on a way to fix it. Please join our Facebook user group where you can be the first to hear when we launch the firmware to get the K1 Version 2 back to its original firmware. Facebook user group: https:/

• Is it possible to remove the SGCC galvanized steel plate from the K7? How much weight would it save by doing that?

  Yes. You can remove the SGCC galvanized steel plate, but it can make it less sturdy. The weight of the steel plate is 55.4 grams.

• Is Q3's polycarbonate plate compatible with Keychron K8 Pro?

  No, they are not compatible with each other.

• Is that possible to have the Q10 Knob encoder send MIDI 0-127?

  Sorry, the VIA doesn't support MIDI for now (02/28/2023).

• Is the 2.4GHz wireless communication for Keychron 2.4 GHz enabled keyboard (ie: K Max/V Max/Q Max/Q HE etc.) encrypted?

  Yes, if the 2.4G wireless firmware version is 0.2.0 or above, and the receiver firmware version is d.3.0/c.3.0 or above. You can flash your 2.4G keyboard and receiver to the latest firmware version in order to support the above-mentioned function. Here is how to use Keychron Firmware Updater Tool to check the keyboard/

• Is the Bluetooth connection encrypted on the Keychron K4?

  Yes, the picture below lists all our keyboard Bluetooth security mechanisms. The security mechanisms listed in the picture also work on our K Pro series keyboards.

• Is the gold-plated PCB mounted stabilizer set by Durock or Gateron?

  Neither of them, it's made by us. but ours is very similar to Gateron's.

• Is the keyboard wired function able to connect to my iPad Pro 2021?

  Yes, the Keychron keyboards can be connected to your iPad via cable. However, it is recommended to turn off the backlight of the keyboards because the iPad will disconnect automatically once the backlight consumes too much power.

• Is the Q6’s polling rate fixed at 1000 Hz or is it changeable?

  It is fixed at 1000 Hz, but you can change it through the firmware. You can click on the link to access the source code.

• Is the USB plugin cable for the motherboard slot USB 2.0 or USB 3.0? What about the coiled aviator cable adapter?

  Both of them are USB 2.0.

• Is there a key combination/ shortcut to lock the backlight effect for the K Pro series keyboard?

  Sorry, the QMK keyboards don't support that currently.

• Is there a method to silent the keys of K1?

  Sorry, currently there is no way to quite the keys of our K1 keyboard.

• Is there a tutorial to show how to disassemble my Q1 keyboard?

  Yes. Please refer to this video：How To Disassemble Keychron QMK/VIA Enabled Keychron Keyboard

• Is there a tutorial to show how to disassemble my Q2 keyboard?

  Yes. Please refer to this video：How To Disassemble Keychron QMK/VIA Enabled Keychron Keyboard

• Is there any way I can enable function keys on my Linux?

  Please refer to this link for advice: https://github.com/adam-savard/keychron-k2-function-keys-linux Or you can join our Keychron Linux Group on Facebook and share your problems there. Thank you.

• Is there any way I can remap 'fn1' and 'fn2' on my K6?

  Sorry, but for regular K series keyboards, the fn1, fn2, light effect, Siri, and PrintScreen keys can not be remapped.

• I’m from Europe and I bought an ANSI layout keyboard. How can I type @?

  Please refer to the following solutions: (1) Please open input resources in your operating system, and see what keys in your language layout triggered when you press a key on the US keymap Keychron keyboard. E.g: when the input source on my Mac is German, I will get ü when I press [ on the K8 Pro. (2)Please try the fol

• I’m from the UK. Why are the @ key and ” key switched on the Keychron K2？

  Please check your K2 keyboard layout. If your K2 has an ANSI layout (US layout) but you selected another language on your computer, such as UK English, that does not fit your US layout keyboard, the @ key and the " key will be switched instead. It does so to some other symbols as well. To avoid this issue, it is recomm

• I’m testing the K8 Pro with the iMac and it has a Windows Bootcamp. It won’t let me hold the Option/Alt key to go to the Mac startup disk screen. Any advice?

  Our keyboard uses USB protocol while Apple's keyboard uses SPI protocol. The difference is the USB protocol has a very wide capability while SPI does not. Here is a solution for this Bootcamp. 1. If your computer is booting completely shut down, just hold the "option" key on the keyboard. 2. If you are rebooting your c

• I’ve flashed the Bluetooth firmware. Can I use the QMK Toolbox to flash the firmware? Will it erase the fixed Bluetooth firmware?

  They live on different partitions, it won't erase the Bluetooth firmware, you can still flash the firmware through the QMK Toolbox.

• Just wondering if the Keychron K2 and K3 keyboards are Bluetooth low energy devices or are the classic Bluetooth devices?

  They are Bluetooth classic devices because they have better compatibility.

• Key actuates even when no click sound

  Thanks for getting in touch. This is actually not a quality problem. Our aim was to make the world’s thinnest mechanical keyboards. We went on a hunt to find the most suitable switches to make this dream a reality. After testing of over 5 reputable switches, we finally decided upon the ultra-thin low profile blue mecha

• Keyboard Bluetooth and 2.4GHz Only Work When Plugged In? Try This

  If your keyboard’s Bluetooth and 2.4GHz wireless modes only work when the charging cable is connected, the issue is very likely related to the battery.In many cases, this happens because the battery cable has come loose inside the keyboard.What you can do: Power off the keyboard. Carefully open the keyboard case. Locat

• Keyboard not working in Cable mode

  If your keyboard is not working in the cable mode, make sure you have followed these steps properly: 1/ Make sure you switch the toggle from Bluetooth to the Cable mode. 2/ Try to use the keyboard in cable mode with another laptop/ device. 3/ Make sure your laptop/ device's software is installed and up-to-date. 4/ Try

• Keychron Q1 Assembling Guide

  How To Disassemble Keychron QMK/VIA Enabled Keychron Keyboard Step 1: Unscrew the screws on the bottom of the case by the hex key. Step 2: Take the top and bottom of the case apart. Step 3: Unscrew the screws on the daughter PCB. Step 4: Take the main PCB and the top of the case apart. Step 5: Remove the daughter PCB f

• Keychron Q1 User Manual

  1. Switch To The Right System Please make sure the system toggle on the top left corner has been switched to the same system as your computer's operating system. 2. The VIA Key Remapping Software Please visit caniusevia.com to download the latest VIA software to remap the keys.If the VIA software cannot recognize your

• Keychron Q2 User Manual

  Fully Assembled Version Keyboard 1x Fully Assembled Keyboard Including 1x Aluminum Case 1x PCB 1x Steel Plate 1x Sound Absorbing Foam 1x Case Foam 12x Gaskets (8 Installed and 4 in the Box) 4 Sets x Stabilizers 1 Set x Keycaps (PBT Double-shot) 1 Set x Switches (Gateron G Pro) Cable 1x Type-C to Type-C Cable 1x Type-A

• Keychron Q3 User Manual

  Fully Assembled Version Keyboard 1x Fully Assembled Keyboard Including 1x Aluminum Case 1x PCB 1x Steel Plate 1x Sound Absorbing Foam 1x Case Foam 16x Gaskets (10 Installed and 6 in the Box) 5 Sets x Stabilizers 1 Set x Keycaps (PBT Double-shot) 1 Set x Switches (Gateron G Pro) Cable 1x Type-C to Type-C Cable 1x Type-A

• May I know the flash size of the Q3?

  It is ARM Cortex-M4 32-bit STM32L432 MCU with 128K Flash.

• Mouse Settings Explained: What Ripple Control, Angle Snap, Motion Sync, and FPS (20K) Actually Do

  Ripple ControlRipple Control is mainly used to reduce cursor noise at very high DPI levels.When DPI is set to 7,000 or higher, the firmware will automatically enable Ripple Control to help smooth out small, unwanted sensor noise.If your DPI is below 7,000, enabling Ripple Control is usually unnecessary and can be left

• My K2 keeps losing settings and not triggering actions on settings. What should I do?

  Please try to factory reset your keyboard by holding fn + Z +J for 4 seconds. If the problem persists, please try flashing your keyboard to the latest firmware (Keychron firmware). Note: please download the right firmware that matches your keyboard model. Be careful that if your keyboard model belongs to the ISO versio

• My K3 with red optical switches is so sensitive. It gets triggered even if I just lightly touch the keycap. Is it covered by the warranty?

  This is not a quality issue. The Keychron low-profile optical red switches tend to be more sensitive than other variants because they require a lighter operating force (as the picture illustrates below), which may not be ideal for heavy typists. If you feel that the Keychron optical red switches are far more sensitive

• My K4 keyboard can't pair with my Windows 11 desktop but connects to my phone.

  Check if your motherboard comes with a wifi antenna. Please install the wifi antenna and try to pair the keyboard again. Reinstall the BT driver.

• My keyboard does not work in cable mode. What should I do?

  Please try the following solution: (1) Check if you have already slid the toggle to 'Cable' mode. (2) Please try a different device and check again if it works in cable mode. (3) Make sure your device's firmware is installed and up-to-date. Click here to learn how to update. (4) Try connecting your keyboard directly to

• My keyboard is dead/does not work, there are no inputs or lights in either wired or wireless mode. What should I do?

  For the K Pro series(K8 Pro, K6 Pro, and K2 Pro), please refer to this link for a solution. For the regular K series, please try the following solution: (1) Please try a different device and check if it works in cable mode. (2) Make sure your device's software is installed and up-to-date. (3) Try connecting your keyboa

• My keyboard is not recognized by Keychron Launcher, what should I do?

  1. Ensure you have used the latest Chrome, Edge, or Opera browser version. 2. Ensure your keyboard is in a wired connection. (The launcher won't detect your keyboard in Bluetooth or a 2.4G connection.) 3. Try to flash the firmware with QMK toolbox. Here is the link about the operation process. After flashing the firmwa

• My keyboard is not working. I keep receiving an error message saying "USB device not recognized" by my Windows PC. What should I do?

  Please refer to the following solutions: (1)Try a different USB port. (2)Try a different PC. (3)Try a different charging cable to connect your PC and check if this works. (Note: the charging cable should be capable of both charging and enabling data transfer.) (4)If your keyboard belongs to the K Pro series (K8 Pro, K6

• My keyboard works fine on my Windows Pro. But I keep getting the attached messages when plugging it in. How do I address this issue?

  Please disable your computer's automatic driver installation and it should work fine.

• My keychron keyboard disconnects/delays occasionally (every 30 mins or so) on my Windows laptop and desktop.

  It's an issue within Windows. If you go to the device manager, select your Bluetooth adapter, and go into the properties. Look for a box option that says "Allow the computer to turn off this device to save power". Click on it and it should fix the issue.

• My new K10 keyboard is unstable. It connects to my PC but suddenly disconnects and reconnects to my phone. There is also a lag with keystrokes repeating multiple times sometimes. Could you please help?

  Please update your keyboard's Bluetooth firmware following this tutorial here. If there are any problems during the updating process, please contact us at support@keychron.com and we are happy to help you.

• My Q1 came with a stripped screw and I cannot remove the plate from the PCB. Are there any recommendations you can give me for taking off this screw?

  Please refer to this guide：How to Unscrew the Screws in the Q1 PCB

• My Q1 does not work. Everything is connected but there are no lights or inputs. What should I do?

  Please refer to the following solutions (also applicable for the K Pro series with the same issue): Try different cables and PCs to check if the problem is related to the cable or the PC. Please disassemble the keyboard (How To Disassemble Keychron Q1 Keyboard) and check whether: (a) The indicator on the daughterboard

• My Q1 keeps disconnecting randomly from my mac every ~3-4 minutes and showing an error message saying the USB device is not recognized. What should I do?

  Please try the following solutions: Try factory reset: How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard If your Q1 has a ribbon cable that connects the daughterboard and motherboard, it may have come loose for some reason. You can tighten it or replace it with a new one (we have incl

• My Q1 Keychron keyboard stops working sometimes when left idle and it can't type when I come back. How can I fix this?

  If you are using a Windows PC, please refer to this blog: Set Windows to Power On / Off USB Devices in Sleep Mode

• My Q1 sometimes disconnects (via USB-C to USB-A cable) itself. I have to unplug and replug the cable to make it work again. What should I do?

  This may be caused by static electricity. Here are some possible solutions for you: Refer to this tutorial to stop static electricity: Tutorial of avoid static electricity on Keychron Q1 Try a different computer. Windows users who have installed registry cleaners need to disable them and then revert the changes. Please

• My Q2 came with a stripped screw and I cannot remove the plate from the PCB. Are there any recommendations you can give me for taking off this screw?

  Please refer to this guide：How to Unscrew the Screws in the Q1 PCB (also applicable for the Q2 keyboard)

• My Q2 does not work. Everything is connected but there are no lights or inputs. What should I do?

  Please refer to the following solutions: Try different cables and PCs to check if the problem is related to the cable or the PC. Please disassemble the keyboard (How To Disassemble Keychron QMK/VIA Enabled Keychron Keyboard) and check whether: a)The indicator on the daughterboard is on. The daughterboard should not hav

• My Q3 does not work. Everything is connected but there are no lights or inputs. What should I do?

  Please refer to the following solutions: Try different cables and PCs to check if the problem is related to the cable or the PC. Please disassemble the keyboard (How To Disassemble Keychron QMK/VIA Enabled Keychron Keyboard) and check whether: a)The indicator on the daughterboard is on. The daughterboard should not hav

• On my Mac, all the function keys are working fine on my K series keyboard except the F5 and F6 keys. Can you help me?

  Please slide the system toggle to the right mode to match your device. If you are a Mac user, please switch the toggle to 'Mac' mode. To enable the function keys on your Mac, please go to system settings ➡️ Keyboard ➡️ enable the function keys. For the F5 and F6 as functions on macOS, please hold fn + K + C for 4 secon

• On my Q2 the encoder does not always register a rotation. Any insights?

  We have fixed it with the latest firmware. Please download the latest firmware and flash it to your keyboard. You can find the firmware here: How to Factory Reset or Flash Firmware for Your Keychron Q2 keyboard?

• On my Windows computer, the function keys on my K series keyboard do not work, and Windows and Alt keys are switched. Please help.

  Please check if the system toggle is on the "Windows" mode to match your device. To switch between function and multimedia keys (F1-F12), you can try: For Windows: Hold fn + X + L for 4 seconds to switch For Mac: Go to system settings ➡️ Keyboard ➡️ enable the function keys *For F5 and F6 as function keys, press fn + K

• On my Windows PC, some of the function keys on my K series keyboard cannot be entered. Specifically, the defective keys are F1, F2, F7, F8, F9, F10, F11, and F12. However, these keys work fine in Bluetooth mode. Please advise.

  If your Keychron keyboard's function keys (F1~F12) are weird on your Windows PC. It is most likely it's a drive problem. For example, F1~F2 does not work, but F3~f6 works fine, then F7-F12 doesn't, or other similar problems to this. The reason causing this is that the Windows PC has installed the Apple Keyboard's drive

• One key does not work/register/input properly. Keystrokes are very delayed/repeat randomly/have a huge lag/latency. It occurs both in wired and Bluetooth mode.

  Please refer to the following solutions: (1) Try to pop the keycap off and shoot some air in and around the cap first. Maybe it is just a dust/debris-caused issue. (2) If it doesn't help, try to factory reset your keyboard by holding fn/fn1+ Z + J for 4 seconds. (3) If your keyboard is hot-swappable, please change the

• One key does not work/register/respond on my Q1. How can I fix this?

  Please try one of these solutions below: It might be a switch problem. Your keyboard switches are not soldered. Please try to change the defective switch to a working one. Please disassemble the keyboard and check whether the socket of the defective key is falling off or loose in the PCB. The maximum tensile force born

• One key does not work/register/respond on my Q3. How can I fix this?

  Please try one of these solutions below: It might be a switch problem. Your keyboard switches are not soldered. Please try to change the defective switch to a working one. Please disassemble the keyboard and check whether the socket of the defective key is falling off or loose in the PCB. The maximum tensile force born

• Out of stock keyboard replenishment schedule or when will new inventory arrives?

  If the product is out of stock, you can subscribe to “Notify Me When Available” below the Add to cart button on the product page. You'll receive an email once it's back in stock.

• Provide a proper shipping address

  We can't ship to APO, DPO address and PO box. We don't ship to a forwarding address. You’re responsible to help for successful order delivery by providing an address that DHL or other service provider can ship with. Match your city and zip code on with DHL's system (use whatever address as an origin), we can only ship

• Q2 is unresponsive/no keystrokes/disconnect and reconnect until I unplug and replug the keyboard back in/felt a little static electricity when fingers on.

  This may be caused by static electricity. Here are some possible solutions for you: Refer to this tutorial to stop static electricity: Tutorial of avoid static electricity on Keychron Q1 (It is also applicable to the Q2.) Try a different computer. Windows users who have installed registry cleaners need to disable them

• Screenshot on Mac should be set as cmd + shift + 3, not 4.

  Please read these Apple instructions. cmd + shift + 4 allows you to take screenshots of specific parts of the screen: https://support.apple.com/en-us/HT201361

• Shipping policy and where do we ship

  Detailed shipping policy here. For Brazil, Korea and Indonesia, please read your local customs shipping requirements here. For Canada, we'll ship through DHL Express only, the ETA is around 7 business days after we ship. There is a chance you might be taxed, but the chance of getting taxed is very low right now, it's l

• Shipping to Brazil, Korea, Indonesia, China Mainland

  For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in order note.Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (form

• Should the keyboard be cleaned frequently with alcohol?

  No, alcohol is corrosive and will harm the keyboard. You can use a clean cloth or tissue to clean it.

• Some keys/sockets/One key does not work/register/respond on my Q2. How can I get this fixed?

  Please try one of these solutions below: It might be a switch problem. Your keyboard switches are not soldered. Please try to change the defective switch to a working one. Please disassemble the keyboard and check whether the socket of the defective key is falling off or loose in the PCB. The maximum tensile force born

• Some of the keys make squeaky noises (mainly the middle part ) when I press down.

  The ABS keycaps bumped into the other plastics which makes this sound. This is typic for the ABS keycaps. The PBT keycaps will typically have less clashing noises.

• Somehow the backlight effect increased the speed of my keyboard. I don't know how to slow down the speed effect again. Can you help me, please?

  Please try holding fn + /- to adjust the light effect speed. *If your keyboard belongs to the QMK keyboards, please hold the following key combinations to adjust the light effect speed: 1/ Press fn/fn1 + T (RGB speed increase) 2/ Press fn/fn1+ G (RGB speed decrease)

• Switch key press of K1 not like ordinary traditional common blue switch

  As the blue switch we use is low profile switch with 60g (±15g) actuation force, and the travel distance is 3mm. That’s why you may feel a bit different.

• The 'fn' key on my Q3 does not work as expected. When pressing 'fn' + 'e' on my macOS, it should pop up Emoji & Symbol, but nothing happens on my Q3. Please advise.

  The fn key on Keychron Q3 is special because different layers will be activated when you are pressing fn key (Q3 Quick Start Guide for more info please read Step 3 The Layers). On macOS maybe you can try pressing Command + Control + Space bar to wake up Emoji & Symbol.

• The Caps lock key and left Ctrl are swapped. The left Windows key and left Alt key are also swapped. What should I do?/The keyboard is stuck in Layer 1 even though the switch is toggled to Mac.

  Please try the following solutions： Please do a factory reset to see if that solves the problem: hold Fn+Z+J for 4 seconds. Please try to factory reset your keyboard by flashing the firmware. (How to Factory Reset or Flash Firmware for Your Keychron Q2 keyboard?) Have you set any hotkeys/special key swapping in the com

• The F1-F12 keys are acting strange, nothing happens when I press them one at a time. However, they do work when I press multiple (such as F1 and F2 at the same time).

  The Windows PC detected our keyboard as an Apple keyboard, it installed the Apple Drives even though the switch on the side was set to Windows mode. Please uninstall the keyboard from the Windows Devices and Printers menu, then replug the keyboard back in. Here is also a video for you to refer to: https://www.youtube.c

• The function keys (F1~F12) work perfectly on my Mac. But when I opened Karabiner, these keys stopped working. The fn + K + C combo didn't help. What should I do?

  This is actually a bug with this software. Please close Karabiner and your keyboard should work properly again.

• The K2 Pro/ K6 Pro/ K8 Pro Bluetooth interferes with AirPods/ earphones/ mice, what should I do?

  Please refer to this link to flash the latest Bluetooth firmware. For further issues, please contact us at support@keychron.com with your earphone/ mouse model.

• The K2 Pro/ K6 Pro/ K8 Pro works well on Mac and Windows, but doesn't work with my PS5.

  Please flash the latest firmware. If it still doesn't work, please switch off the NKRO by pressing Fn+N.

• The K8 pro is not working in wired or Bluetooth mode. There is only a solid red light on the first icon when the K8 is connected by cable.

  Please refer to the link to flash K8 Pro with the entire chip erased. If you failed to install STM32CubeProgrammer App, try the following steps. Turn off the clean/security App. Download the STM32CubeProgrammer from the official website. For further issues, please contact us at support@keychron.com and our support team

• The keyboard connection is stable on wireless mode, but I can’t charge the keyboard recently.

  Try charging the keyboard with another type-c cable or try to charge the keyboard with other ports on your device. If you have tried this and it’s still not working, please use another computer or wall socket charger to test whether it can be charged normally. If the problem persists, please contact us at support@keych

• The Keychron Optical switches are compatible with the K6, but the LKs are not compatible with the K8, is that right?

  Yes, that’s correct.

• The keys are triggered when I’m lightly resting my fingers on them or when bumping or nudging adjacent keys while typing; the keys are way too sensitive.

  Why the keys may seem sensitive: 1) The activating force for the low profile switch is lighter compared to the normal profile switch. 2) The active distance(pre-travel) for the low profile switch is shorter than the normal profile switch. (The low profile red is 1.5mm while the normal profile is 2mm) 3) The total trave

• The knob misses the register input half the time when it ’s rotating. Other times, it registers the steps twice. The knob seems to only registers when using it in large increments and not when using step by step with a pause in between. What should I do？

  We have fixed it with the latest firmware. Please download the latest firmware and flash it to your keyboard. You can find the firmware here: How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard.

• The knob push is not registering in the key tester. How do I fix this?

  When the knobs are rotated (knob turned clockwise and counterclockwise), it cannot be detected when testing the Matrix. But if you push the knob, it will be reflected in the Matrix.

• The left shift key on my new K2 squeaks in a pretty annoying way. Do you have any recommendations?

  Please try the steps below to fix this: 1) Something with the little black stabilizer seat is touching the aluminum plate of the keyboard. You can adjust the placement of switches, stabilizers, and the keyboard plate to avoid this issue. 2)Lube usually helps. Please refer to the video: https://youtu.be/Qot8W0ZNwyM 3)So

• The Mac/Win toggle/switch on the front of the Q1 keyboard isn't working. It seems to get stuck in Mac mode and won't switch to Windows.

  Please try the following solutions： The system toggle on the top left corner might be loose or have fallen off. Please disassemble the Q1 and check to see if this is the case. If the toggle is broken, please take photos of the broken part and contact us at support@keychron.com with the photos attached. We will help to

• The package is shown as “Delivered” on the shipping website, but I haven’t received the package yet.

  Please try to contact your local courier to check your package first. Also, contact our support team if you didn’t receive any new info from your local courier. Our support team will help and reply to your email asap. Please check our shipping policy here for more details, simply search "If it appears as "Delivered" on

• The paint on the bottom left edge has started to dull compared to the rest of the keyboard, most likely because of the more frequent contact with my hands. Do you have a solution for this?

  It is recommended to use a palm rest so that your hands don't have to touch the bottom edge of your keyboard and prevent your keyboard from being worn out as fast.

• The Q0 has 21 keys and I would like to use 21 macros, However, I can only see 16 macros in the VIA app, why is that?

  Sorry, this is the limitation of the VIA application. There are two ways to make it work with more than 16 macros since it's open source. Edit the codes to make the Q0 work with more than 16 macros. Use VIAL instead, since VIA right now can only support 16 macros. https://get.vial.today/

• The Q3 is connected to my laptop via powered USB hub. But when I shut down and then start my laptop back up, Q3 doesn't power up.

  Because our keyboard requires a higher electric current compared to others, if you use other charging cables (instead of the cable that comes with the keyboard), it may lead to insufficient electric current and may be the cause of this problem. You can try a different cable and connect it directly to the computer (not

• The Q6 works well on Mac, but it gets stuck or repeats on Windows 10. What might be the reason?

  Please reinstall the USB Drive for the Q6. Check if your computer installs other security/ cleaning apps. Please turn them off and try again. Check if your keyboard uses xHCI in BIOS. If yes, disable it and try again.

• The system does not capture the first few keystrokes.

  It wasn’t captured by the computer because the first few keystrokes are waking up the keyboard.

• The V10 works only when plugged in directly to my computers and it does not work when plugged in through my KVM switches.

  1) Please click this link to flash the latest firmware. 2) If it still doesn't work, please switch off the NKRO by holding Fn+N.

• The website advertised the polling rate at 1000hz. However, my unit is not. Is there firmware that can fix this? Please advise.

  Maybe there is something wrong with the software you use to detect the correct polling rate. Here is the link to all our keyboards' source codes: qmk_firmware/keyboards/keychron at playground · Keychron/qmk_firmware, in the qmk_firmware/config.h at playground · Keychron/qmk_firmware file, you can see clearly that we ha

• There are about 15 or so keycaps with cracked stems on my new Q2. Is there anyway I can get sent a replacement keycap set?

  About our double shot PBT keycap sets. There are a couple of keycaps that are with "broken" stems. It's not a manufacturing flaw. It's designed this way. The reason behind it is that we want legends/text to be fully closed and a relatively affordable mold price. There are a couple of methods to avoid this from happenin

• There is a keycap that is "leaking" light from the side. What can I do to resolve this?

  It is most likely a reflection of the light from the side. You can change the keycap to another one, and will find that the reflected light still exists.

• There is an obvious de-coloration on my K2 keyboard where all my grey keycaps and some of the dark grey keycaps are. Is this a manufacturing defect?

  This is normal because ABS keycaps that come with the keyboard are easy to get greasy after usage for a period of time. If you do not like this, it is recommended to replace them with PBT keycaps, which will be more durable and oil-resistant.

• There is no issue with the Bluetooth connection on my phone, but the Bluetooth connection seems unstable on my Mac.

  Here are some steps you can try to solve the issue: Disable the auto-sleep mode on the keyboard by holding fn(or fn1)+S+O for 4 seconds. Try to pair the keyboard with your device via Bluetooth on other channels by holding fn+2/3 (fn1+W/E for K6 and K12) to see if it works. Update your Mac to the latest software version

• Troubleshooting a Stuck Key on Magnetic Keyboard

  If a key on your magnetic keyboard is stuck "on," follow these steps: Calibrate the keys on Launcher. Increase the Trigger Distance and see if the issue could be fixed. If the issue persists, select the defective keys, open the "Trigger Demo" button, record a video to show the problem, and send it to the support team.

• Troubleshooting Keychron  V Max, Q Max, K Max: Wireless Connection Issues

  Follow these steps if your keyboard won't connect.Bluetooth Connection Slide the side toggle switch to Bluetooth mode. On your device, turn on Bluetooth and start searching. On the keyboard, press and hold Fn + 1 (or 2/3) for 4-6 seconds. (For some models, use Fn + Q/W/E). Select the keyboard from your device's list to

• Upon opening the keyboard box, I noticed that the included tools(hex key, keycap puller, switch puller, and screwdriver) in the package were missing. Did you forget to ship them?

  The tools are included with the keyboard and you can find them at the bottom of the keyboard box. If you still can't find it, shoot us an email at support@keychron.com.

• User Manual

  In case you have misplaced your user manual and can't find a way to set your keyboard basics, you can download the manual from our website directly here.

• User Manual

  In case you have misplaced your user manual and can't find a way to set your keyboard basics, you can download the manual from our website directly. User Manual Thanks.

• VAT or import tax included?

  Due to the customs policy of different countries, we CANNOT determine the taxes for each country/region. Our product price does not include VAT or import tax for your country. But we will try our best to declare a comparatively reasonable value for the product. From our previous experience, the following countries/regi

• VIA did not recognize/detect Q2/became unresponsive and stuck on a blank blue screen. Very briefly a "Searching for devices" animation was seen, then VIA went all blank except for the menu item in the top left. Please help.

  Please factory reset your Q2 to the latest firmware (How to Factory Reset or Flash Firmware for Your Keychron Q2 keyboard?). Note: Please download the right Q2 firmware which matches your keyboard model. If VIA can't pair with your Keychron Q2 after you tried flashing, you need to follow these steps: Unplug your keyboa

• What are the knob cap measurements for Q2?

  Please refer to the attached file:

• What color can you switch between in the RGB backlight version?

  It has 15+ types of RGB lighting, you can check this video for some of the lighting effects: https://youtu.be/-oPOWUY4QBA

• What do the "BL Toggle" and "Wake" buttons in VIA mean?

  The BL Toggle means white backlight toggle, and RGB Toggle means RGB backlight toggle. Wake means waking the computer.

• What font is used for the K2 hot-swappable version?

  It’s similar to Helvetica. The other K series keyboards with shine-through ABS keycaps use this font as well.

• What happens if the package I received is damaged or a bit scratched but does not affect the functionality?

  For damaged cases, please try to contact your local courier to check your package first. Then, contact our support team with an email that includes an attached video or pictures of the problem and your order info so our support team can help you as fast as they can. For scratched cases, please contact our support team

• What happens if the package I received is missing an add-on or another keyboard?

  Please contact our support team and provide your order info so our support team can help you as fast as they can. Also, please include a picture of the product and shipping label together.

• What is my order's shipping status

  K1, K2, K4 and T10 will ship within three business days except for order with a problem. Due to flight cancellations caused by Covid-19, for US, Australia, New Zealand, Japan, Thailand, Vietnam, Mexico, the ETA is 7-10 business days. For Hong Kong, we ship via SF Express. For rest of the countries/regions, It takes 15-

• What is the battery model for K1/K2/K3/K3/K4/K6/K7/K8?

  K1, K5: 504090 2000mAh K2, K4, K6, K8, K10, K12, K14, K2 Pro, K4 Pro, K6 Pro, K8 Pro, K10 Pro: 606090 4000mAh K3, K7, K3 Pro: 3032130 1550mAh

• What is the best way to clean the keys and prevent dust from getting inside them?

  Please try the following method: Turn it upside down and shake it. Use cotton swabs or a brush to get between the keys. Use a small amount of isopropyl alcohol to remove persistent grime. Use the compressed air spray to blow debris away. Use a mini USB keyboard vacuum. (Note: please do not try to use a full-sized vacuu

• What is the current size of the Q1 hex screw?

  The Q1 uses M3.0*6 hex screws.

• What is the current size of the Q2 hex screw?

  The Q2 uses M3.0*6 hex screws.

• What is the difference between "Carbon Black A" and "Carbon Black B"?

  The keycap color scheme is the opposite, everything else is the same.

• What is the difference between Optical switches and Gateron switches？

  Optical switches use the light sensor for quicker response rates compared to the Gateron switches. Especially suitable for gamers. Gateron switches are quite popular amongst keyboard enthusiasts. Optical switches don’t use physical attachments for key strikes. It has twice the durability than competing switches and has

• What is the difference between the K2 and K6?

  The K6 (a 65% layout) is the smaller version of the K2. Although it’s super compact, it retains all necessary multimedia and function keys. Additionally, the K6 also offers two different height-adjustable feet positions so you can choose the right angle for you. All of these changes we made might seem small, but really

• What is the difference between various Keychron keyboards?

  Learn about them here：https://www.keychron.com/blogs/news/difference-among-keychron-keyboards

• What is the film on the Q2/ Q4 bottom case used for?

  It is for ESD protection.

• What is the height of the keycap profile used for the Keychron keyboards?

  The keycap profile for Keychron regular K series (K14, K12, K10, K8, K6, K2) and C series are OEM profile. For the K Pro series (K14 Pro, K12 Pro, K10 Pro, K8 Pro, K6 Pro, and K2 Pro), K Max series (K2 Max), V Max series and Q series, OSA profile (OEM height, SA shape) is used. For the K Pro series (K17 Pro, K15 Pro, K

• What is the Keychron Q1 Barebone version?

  The barebone version comes with the Keychron Q1 keyboard but does not include the keycaps or switches. You would need to buy the keycaps and switches and assemble them yourself.

• What is the Keychron Q2 Barebone version?

  The barebone version comes with the Keychron Q2 keyboard but does not include the keycaps or switches. You would need to buy the keycaps and switches and assemble them yourself.

• What is the Keychron Q3 Barebone version?

  The barebone version comes with the Keychron Q3 keyboard but does not include the keycaps or switches. You would need to buy the keycaps and switches and assemble them yourself.

• What is the knob specification of Q1 knob version?

  Please refer to the Knob (EC11H) specification file below. Keychron Q1 Knob Specification File

• What is the profile for the K2 white backlight version with PBT keycaps?

  Cherry profile.

• What is the size of the onboard memory for the Q3, and the Q5?

  The ultra-low-power ARM Cortex-M4 32-bit STM32L432 (128KB Flash). Also, this chip is extensively used in the Q Series, V Series, K Pro series, and Q Pro series.

• What is your company’s VAT Number?

  Sorry, we don’t have a VAT Number since we are not an European company.

• What keystroke combination put Mac’s display to sleep? When I hold down the Option and Command keys, and then tap the key at the upper right on my Mac’s Apple OEM keyboard, Nothing happens on the Keychron Q6 Keyboard.

  Hold Option–Command–Power button* or Option–Command–Media Eject: Put your Mac to sleep. Control–Shift–Power button* or Control–Shift–Media Eject: Put your displays to sleep. You can use VIA to remap a key to the power button or media eject and try the key combinations mentioned above. Click on the link to learn more ab

• What light effect patterns can you switch through the White backlight version?

  It has 15+ types of lighting effects. Check this video for some of the lighting effects: https://youtu.be/ck9sEscTWE

• What should I do if my keyboard keys have a double-click issue, require multiple presses, or require extra force to work?

  1. Swap the Switch (For Hot-Swappable Keyboards Only)(1) Remove the faulty key's switch(2) Swap it with a known-working switch from another key(3) Check if the problem follows the switch or stays with the original keyIf the problem is gone, the original switch was faulty. If the problem persists in the same location, y

• What Should I Do If My Q Max, V Max, K Max or Other Keychron QMK Keyboards Are Completely Unresponsive?

  1. Check basic connections Try using a different USB cable, switching to another USB port on your computer, or connecting the keyboard to a different computer. Please also check whether the power indicator light (if your keyboard has one) turns on. 2. Check the LED under the spacebarRemove the spacebar keycap and check

• What to Do If Your Keyboard Works Wirelessly but Not in Wired Mode

  Here are the most common troubleshooting steps. 1. Make Sure the Keyboard Is in Wired Mode 2. Try a Different Cable or USB PortNot all USB cables support data transfer—some are charging-only cables.Replace the cable with a known data-capable USB cable.Try a different USB port on your computer.Avoid USB hubs or docking

• What type of foam is used in the K Pro Series?

  EVA.

• What wattage do you suggest for charging the keyboard?

  5V 1A input is recommended for low-profile keyboards like K1, K3, and K7. 5V 1.5A input is recommended for normal profile keyboards like K2, K4, K6, K8, and K10.

• What wattage do you suggest for charging the keyboard?

  The keyboard is compatible with all USB ports. Please use a 5V 1A adapter or USB 3.0 for the best performance.

• What's the difference between the fully assembled version and the barebone version?

  The fully assembled version includes the OSA double-shot PBT keycaps and Gateron G Pro switches, whereas the barebone version doesn't.

• What's the difference between the Q1 fully assembled version and the barebone version?

  The fully assembled version includes double-shot ABS keycaps and Gateron G Phantom switches, whereas the barebone version doesn't.

• What's the difference between the Q1 Knob version and Version 2?

  The keycaps. The Q1 original knob version uses the double-shot ABS keycaps. Now version 2 Q1 uses the double-shot OSA PBT keycaps.

• What's the difference between the Q1 Non-Knob version and Version 2?

  #1. Version 2 uses the Gateron G Pro switches instead of the Gateron Phantom switches. #2. Version 2 has the Double-Gasket Design with extra silicone gaskets installed between the top and bottom cases for an improved sound profile. #3. Version 2 has a brand new ultra-low-power Arm Cortex-M4 32-bit STM32L432 MCU which i

• What's the difference between the Q2 fully assembled version and the barebone version?

  The fully assembled version includes double-shot PBT keycaps and Gateron G Pro switches, whereas the barebone version doesn't.

• What's the thin black film underneath the foam in the bottom of the Keychron Q3?

  It is a PE sheet. The reason we have this super-thin PE sheet on the bottom case of Q3 is that we think it can prevent potential short circuits caused by the pins of the switches or sockets when your press too hard on the PCB/keys.

• What's the warranty policy for the Q1?

  The Q1 keyboard is highly customizable and easy to rebuild. Therefore, if anything does go wrong with any of the keyboard components during the warranty period, we will only replace the keyboard's defective parts, not the whole keyboard.

• What's the warranty policy for the Q2?

  The Q2 keyboard is highly customizable and easy to rebuild. Therefore, if anything does go wrong with any of the keyboard components during the warranty period, we will only replace the keyboard's defective parts, not the whole keyboard.

• What's the warranty policy for the Q3?

  The Q3 keyboard is highly customizable and easy to rebuild. Therefore, if anything does go wrong with any of the keyboard components during the warranty period, we will only replace the keyboard's defective parts, not the whole keyboard.

• What’s the sound like for Optical and Gateron switches?

  The sound of the optical switch is very similar to the Gateron mechanical switch, but the speed is different. Check out this video for reference. For the Gateron Low Profile switches, please check this video.

• When booting my Mac which has a Windows Bootcamp, my keyboard does not work and I can't get into the startup manager. What should I do?

  Our keyboards use USB protocol while Apple's keyboard is using SPI protocol. The difference is the USB protocol has a very wide capability. While SPI does not. There is a solution for this Bootcamp. 1. If your computer is booting from a complete shutdown, just hold the "option" key on the keyboard. 2. If you are reboot

• When flashing my keyboard/factory resetting, it reads ***STM32 DFU device connected (NO DRIVER). When attempting to flash it says "dfu-programmer: no device present." /"Cannot open DFU device"/"No DFU capable USB device available". What should I do?

  Maybe something went wrong when you installed the driver. Please try again and reinstall the QMK Toolbox or try a different computer.

• When I connect my Keychron keyboard, my mouse or phone will experience latency or other problems.

  Was the magic mouse losing connection previously? Do you have a 2.5/5Ghz router nearby? Are you using the recent MBP model? We have received feedback about this issue from our user group also. The last few generations of MBP Bluetooth has had issues with 5Ghz interference. Some routers were too close and people had to

• When I have the backlight turned off, the keyboard still has a very dim light that is only visible in a pitch black environment, is that normal?

  Yes, It’s normal. Even if the backlight is turned off, the LED will still emit a slight light as long as a weak current passes.

• When I open the VIA app, it just gets stuck on a screen that says "Searching for devices..." Can you tell me how to proceed?/ VIA does not recognise/detect my Q3.

  Please factory reset your Q3 to the latest firmware (How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard). Note: Please download the right Q3 firmware which matches your keyboard model. If VIA can't pair with your Keychron Q3 after you tried flashing, you need to follow these steps: Rec

• When I plug my keyboard on my computer, a “USB Power Surge” message appears and all my devices stop working (mouse, Wacom, headset, etc.).

  This is most likely because the computer is not providing enough power to the keyboard. 1. We have a very large battery inside the keyboard at 4000 mAh. It can withstand a maximum charging current of 2A. 2. When the battery is almost out of energy, the keyboard has to take in a charging current of over 2A from the comp

• When I press a key on my hot-swappable keyboard, there is no input on my computer.

  Try the factory reset (fn+Z+J (fn1 for K6 and K12) by pressing fn (fn1) first, and then Z+J until all the backlight blinks three times. And if the factory reset cannot work, then try pulling out the switch and replacing it with another switch. Then, test it again and see if there is any input on your device.

• When I press the key left to the 1 key on the K6 Pro/ K8 Pro ANSI/US layout, I always get § and ±. How do I get "~" and "`"?

  1. Please go to System Preferences > Keyboard > Change keyboard Type, and select ANSI. 2. Check if you selected British as the language input source. 3. Check to see if your device has installed other apps to remap the keys. They may interfere with the keyboard, such as Karabiner.

• When I try connecting my Keychron K4 to the computer via Bluetooth, it’s asking for a code/ pin. Where is the code/pin?

  It may be that the keyboard Bluetooth and other Bluetooth are interfering with each other. Please restart the keyboard and your device, then try to pair them again.

• When I turn off the K3 backlight with the fn+Light Effect key, the light under the F8 key is always on.

  This is intentional because the charge indicator is located over there. Once you unplug the cable, the light will disappear.

• When will the Q2 ISO (UK, Germany, France, Italy, Spain, Denmark, Norway, Sweden, Finland, Iceland, etc.) Version be released?

  The Q2 ISO is on sale now. Customers can choose the Q2 ISO barebone version. Then, they will need to choose the corresponding ISO keycaps and switches.

• When will the Q3 ISO (UK, Germany, France, Italy, Spain, Denmark, Norway, Sweden, Finland, Iceland, etc.) Version be released?

  The Q3 ISO is on sale now. Customers can choose the Q3 ISO barebone version. And then choose the corresponding Q3 ISO keycap set and the switches here.

• When will you ship my order? How long does it take for delivery?

  We will ship all the orders within three business days unless we've made further notice. Due to flight cancellations caused by Covid-19, for US, Australia, New Zealand, Japan, Thailand, Vietnam, Mexico, the ETA is 7-10 business days. For Hong Kong, we ship via SF Express. For rest of the countries/regions, It takes 15-

• Where can I find the keyboard SN (Serial Number)?

  The SN of the keyboard is on the packaging box. Some keyboards have a sticker at the bottom, so you can also find the SN on the sticker.

• Why aren’t the K8 Pro ISO version’s legend placements horizontally centered?

  The LED is south-facing. In order to better illuminate the legends, we place them at the bottom left of the keycaps because the LED shines through the lower part of the switches.

• Why can't I set the K3 Pro backlight to white?

  There are two methods to change the backlight to white. 1.Set it on Launcher.（How To Use Launcher To Program Your Keyboard） a) You can refer to this link. Connect the K3 Pro to the launcher. b)Click on the "Lighting" tab, and you will see the "Color " column. Please click on the small color box on the right and choose

• Why did it fail to flash the firmware through QMK Toolbox?

  1. Please check if your QMK Toolbox is the latest version. You can check out the latest version here. 2. Follow this step-by-step guide. 3. If you are a Windows user, please check if your Windows device has the proper driver for the keyboard. Follow the steps below to double check the driver. 1) Open the Windows Device

• Why does my keyboard suddenly not light up?

  Most of the time, you have just turned off the light accidentally. For Mac users, press the F5 to reduce or dim lighting or Fn+F5 for Windows users. On the contrary, press F6 or Fn+F6 to increase the lighting. Another scenario is the keyboard is just on low battery and automatically turns off the backlight to save batt

• Why does the HE keyboard not work as a controller, or the Xbox controller is recognized but why doesn't it work properly?

  The following methods apply for Windows system users.Method 1:1. Download the tool [Hall_Matrix_Test.exe] and run it as administrator.2. Uncheck Xinput, and the software will clean up the registry list. 3. Unplug and plug the keyboard USB cable back in. Your Xbox controller can work normally. Note: If you need to use t

• Why don't you have a fully assembled ISO version of the Keychron Q series?

  We already have a fully assembled ISO version of the Keychron Q series. You can click here to view the details and choose to purchase.

• Why have I still not received the tracking info for my order?

  Your order will be shipped out within three business days after you ordered if it is not out of stock. Please pay more attention to our banner at the top of our website where we have the latest info about shipping dates. Delivery may slower than usual due to Covid-19, as many flights have stopped. Please contact suppor

• Why is a letter spamming or typing delayed?

  It might be a power consumption issue. Try fixing the issue by: Decrease the backlight brightness or turn off the backlight. Try another USB port.

• Why is my tracking info not updated on the tracking website?

  https://www.dhl.com/en/express/tracking.html -- Shipping update: around 7-10 business days after being shipped out. http://com1express.net/home.html- Shipping update: 15-20 days after being shipped out. http://yuntrack.com/ Shipping update: 15-20 days after being shipped out. Other tracking links: Shipping date: 15-20

• Why is the space bar not made by double-shot technology on the "Double Shot PBT OSA Full Set Keycap Set?

  The spacebar doesn't need Doubleshot technology because it has no text. This is to keep the design clean.

• Why my K8 Pro’s F1 F2 cannot adjust the brightness of the Studio Display?

  Sorry, we are digging into this problem right now. It is likely a potential Apple bug as many people report this similar issue (studio display brightness not working) on Apple.com.

• Will disassembling my Q1 affect/lose the warranty？What do you suggest doing?

  You can contact support@keychron.com if a defect covered by the warranty arises in your product within the warranty period. Keychron will honour the warranty of our Q and V keyboard series (e.g.: Q1, Q2, V1, V2, etc.) with one of the following methods at our discretion: - The defects of the Q and V keyboard series were

• Will disassembling my Q2 affect/lose the warranty？What do you suggest doing?

  You can contact support@keychron.com if a defect covered by the warranty arises in your product within the warranty period. Keychron will honor the warranty of our Q and V keyboard series (e.g.: Q1, Q2, V1, V2, etc.) with one of the following methods at our discretion: - The defects of the Q and V keyboard series were

• Will disassembling my Q3 affect/lose the warranty？What do you suggest doing?

  You can contact support@keychron.com if a defect covered by the warranty arises in your product within the warranty period. Keychron will honor the warranty of our Q and V keyboard series (e.g.: Q1, Q2, V1, V2, etc.) with one of the following methods at our discretion: - The defects of the Q and V keyboard series were

• Will it be possible to use the Keychron Q1 badge on the Keychron Q2 knob version?

  No. The Q1 badge is not compatible with Q2 knob version.

• Will PBT or other keycaps fit the K2 keyboard?

  We use the normal OEM profile keycaps for the K2 so normal MX style keycap will fit on the K2. But please check the keycap size closely before buying any third-party keycaps because some of the keys might not fit while most should fit. You can choose the suitable keycaps here. FYI, our K2 with the double shot PBT keyca

• Will the Bluetooth indicator light at the top always be on when I use the K1 SE in Bluetooth mode?

  The Bluetooth indicator light isn't always on, it only lights up when the keyboard is entering Bluetooth pairing mode. After the keyboard successfully connects to your device, the light turns off.