General FAQ
- Fixing Swapped Keys on Your Mac
- Troubleshooting a Stuck Key on Magnetic Keyboard
- My keyboard is not recognized by Keychron Launcher, what should I do?
- When I plug my keyboard on my computer, a “USB Power Surge” message appears and all my devices stop working (mouse, Wacom, headset, etc.).
- What wattage do you suggest for charging the keyboard?
- Can Mac detect the battery percentage of the keyboard? If not, is there any workaround?
- How can I join the Linux group?
- What is your company’s VAT Number?
- What is the difference between various Keychron keyboards?
- Out of stock keyboard replenishment schedule or when will new inventory arrives?
- The caps lock makes errors automatically.
- My keychron keyboard disconnects/delays occasionally (every 30 mins or so) on my Windows laptop and desktop.
- How do I make my Mac go to sleep mode quicker?
- The keys are triggered when I’m lightly resting my fingers on them or when bumping or nudging adjacent keys while typing; the keys are way too sensitive.
- When I connect my Keychron keyboard, my mouse or phone will experience latency or other problems.
- Some of the keys make squeaky noises (mainly the middle part ) when I press down.
- The system does not capture the first few keystrokes.
- I cannot connect the keyboard to my device.
- How do I adjust the speed of the backlight or the slow down the light?
- How can I turn off the backlight to save power？
- What’s the sound like for Optical and Gateron switches?
- Why have I still not received the tracking info for my order?
- How much does your keyboard cost？
- If I have additional questions about the Shipping Policy or Return Policy?
- What happens if the package I received is missing an add-on or another keyboard?
- What happens if the package I received is damaged or a bit scratched but does not affect the functionality?
- If I encounter any problems with my keyboard, who can help?
- How to disable Auto Sleep Mode?
- Why does my keyboard suddenly not light up?
- How to connect the keyboard via Bluetooth?
- User Manual
- How to remap / reprogrammable reassign keys?
- What is the difference between Optical switches and Gateron switches？
- How do you switch between the Mac and Windows keyboard layout?
- What light effect patterns can you switch through the White backlight version?
- What color can you switch between in the RGB backlight version?
- Different Keyboard Layout
- How long is the keyboard warranty for?
- User Manual
- Random Disconnecting Issue on Windows
- Where can I find the keyboard SN (Serial Number)?
- How To Use VIA To Program Your Keyboard
- How To Program Backlight Keys On VIA
- How to do a Keyboard Test for the QMK/VIA Enabled Keychron Keyboard
- What is the best way to clean the keys and prevent dust from getting inside them?