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Product Support
All about the support of Keychron products
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221 articles
Two Connection Mode Keyboard
- What type of foam is used in the K Pro Series?
- Can the K8 pro type ASCII special characters?
- Why can't I set the K3 Pro backlight to white?
- Is there a key combination/ shortcut to lock the backlight effect for the K Pro series keyboard?
- I am interested in the K3 Pro and I was wondering if you will ever offer compatible Keychron Optical low-profile switches or is the product mechanical only.
- When I press the key left to the 1 key on the K6 Pro/ K8 Pro ANSI/US layout, I always get § and ±. How do I get "~" and "`"?
- I am able to successfully remap the keys, however, the remap resets back to the default once I unplug the cable from the machine. It does not save the changed keymaps to the device's onboard memory. Any advice?
- I have to unplug and replug the K8 Pro/ Q Series every time I reboot the computer to make it work. What should I do?
- The K2 Pro/ K6 Pro/ K8 Pro works well on Mac and Windows, but doesn't work with my PS5.
- Why aren’t the K8 Pro ISO version’s legend placements horizontally centered?
- The K2 Pro/ K6 Pro/ K8 Pro Bluetooth interferes with AirPods/ earphones/ mice, what should I do?
- I’m testing the K8 Pro with the iMac and it has a Windows Bootcamp. It won’t let me hold the Option/Alt key to go to the Mac startup disk screen. Any advice?
- The K8 pro is not working in wired or Bluetooth mode. There is only a solid red light on the first icon when the K8 is connected by cable.
- After flashing the firmware, the K8 keyboard opens windows randomly.
- I have a K2/ K6, I found the combinations for different auto sleep times. (10-30 mins) but none of them work.
- Will the Bluetooth indicator light at the top always be on when I use the K1 SE in Bluetooth mode?
- Can I swap the K5 SE’s hot-swappable Gateron switches with something like the low-profile Cherry switches?
- What font is used for the K2 hot-swappable version?
- Does the K7 support 6-key rollover (6KRO) in Bluetooth mode?
- When I try connecting my Keychron K4 to the computer via Bluetooth, it’s asking for a code/ pin. Where is the code/pin?
- Is the Bluetooth connection encrypted on the Keychron K4?
- Bluetooth range/ distance issue: I cannot get further than 1.5 feet away from my PC before my K10 doesn't type anymore.
- I have a K5 Keyboard, pressing the "Num Clear" button changes the state of the keypad from direction keys to numbers, but the light doesn't turn on. Why is that?
- Just wondering if the Keychron K2 and K3 keyboards are Bluetooth low energy devices or are the classic Bluetooth devices?
- I have a K5-E4, Why are my "enter" and "+" keys on the Numpad only half-lite?
- What is the battery model for K1/K2/K3/K3/K4/K6/K7/K8?
- My K4 keyboard can't pair with my Windows 11 desktop but connects to my phone.
- How can you block the screenshot key on macOS with the K2?
- The left shift key on my new K2 squeaks in a pretty annoying way. Do you have any recommendations?
- I just bought K5 with optical switches. Could I buy the Gateron mechanical switches and swap them?
- My K3 with red optical switches is so sensitive. It gets triggered even if I just lightly touch the keycap. Is it covered by the warranty?
- Are all keycaps compatible with the Keychron K8 Pro/K6 Pro/K2 Pro?
- For the past 2 months, something like oil has appeared on my K8 keyboard. I didn't spill anything on the keyboard but the oil stains seem to be spreading from the inside. What should I do?
- There is an obvious de-coloration on my K2 keyboard where all my grey keycaps and some of the dark grey keycaps are. Is this a manufacturing defect?
- How can I remap or reassign keys/set up a macro on the K8?
- I can't find the K6 keymap JSON file and VIA does not recognize my keyboard.
- Installed the wrong firmware on my K series keyboard.
- My K2 keeps losing settings and not triggering actions on settings. What should I do?
- On my Mac, all the function keys are working fine on my K series keyboard except the F5 and F6 keys. Can you help me?
- On my Windows PC, some of the function keys on my K series keyboard cannot be entered. Specifically, the defective keys are F1, F2, F7, F8, F9, F10, F11, and F12. However, these keys work fine in Bluetooth mode. Please advise.
- On my Windows computer, the function keys on my K series keyboard do not work, and Windows and Alt keys are switched. Please help.
- Is there any way I can enable function keys on my Linux?
- My new K10 keyboard is unstable. It connects to my PC but suddenly disconnects and reconnects to my phone. There is also a lag with keystrokes repeating multiple times sometimes. Could you please help?
- Is it possible to remove the SGCC galvanized steel plate from the K7? How much weight would it save by doing that?
- How do I turn off sleep mode on my K8 Pro/K6 Pro/K2 Pro? Can I use "Fn+S+O" to turn on/ off the auto sleep mode?
- Why my K8 Pro’s F1 F2 cannot adjust the brightness of the Studio Display?
- I’m from the UK. Why are the @ key and ” key switched on the Keychron K2？
- I would like to change the auto-sleep mode time on my K3 and how can I do it?
- How do you correctly uninstall the Optical switch on the K3?
- When I turn off the K3 backlight with the fn+Light Effect key, the light under the F8 key is always on.
- Can you use the Low Profile Keychron Optical Switch Set with the Keychron K8, K4, or K2?
- Does the Keychron K6 hot swap socket support NovelKeys Cream switches?
- Is there any way I can remap 'fn1' and 'fn2' on my K6?
- The Keychron Optical switches are compatible with the K6, but the LKs are not compatible with the K8, is that right?
- How to get § and ± when you type ` (backquote) and ~ (tilde) on K2 wireless mode while on macOS?
- What is the profile for the K2 white backlight version with PBT keycaps?
- Does K2 support FileVault's login screen (macOS' first screen when using Full Disk Encryption) for both wired and wireless?
- Will PBT or other keycaps fit the K2 keyboard?
- What is the difference between the K2 and K6?
- How to get § and ± when you type ` (backquote) and ~ (tilde) on K2 wireless mode while on macOS?
- Firmware for K1 version 1 Windows users
- How to change backlight color option in K1
- Keyboard not working in Cable mode
- Installed wrong firmware in K1 version 2
- I feel the keyboard is uneven/not level/wobbling. The problem occurs when using the top-level legs/middle legs/fully flat settings.
- Key actuates even when no click sound
- Is there a method to silent the keys of K1?
- Switch key press of K1 not like ordinary traditional common blue switch
Single Connection Mode Keyboard
- Keychron Q1 User Manual
- Keychron Q2 User Manual
- Keychron Q3 User Manual
- For the Q1/ Q2/ Q3/ Q4/ Q5, why can't I use Capslock to change the input language source on the Mac?
- Keychron Q1 Assembling Guide
- Will disassembling my Q1 affect/lose the warranty？What do you suggest doing?
- How can I remove and replace/change the mechanical switches on Q1 keyboard?
- Is there a tutorial to show how to disassemble my Q1 keyboard?
- What is the current size of the Q1 hex screw?
- My Q1 came with a stripped screw and I cannot remove the plate from the PCB. Are there any recommendations you can give me for taking off this screw?
- What is the knob specification of Q1 knob version?
- What's the difference between the Q1 fully assembled version and the barebone version?
- What's the difference between the Q1 Non-Knob version and Version 2?
- What is the Keychron Q1 Barebone version?
- What's the difference between the Q1 Knob version and Version 2?
- How can I buy a different plate for the Q1?
- What's the warranty policy for the Q1?
- Does the Q1 knob version come with a default polling rate of 1000Hz?
- Does the Q1 carrying case have space for the coiled cable that came with the Q1？
- How to Factory Reset Your Keychron Q1
- My Q1 does not work. Everything is connected but there are no lights or inputs. What should I do?
- One key does not work/register/respond on my Q1. How can I fix this?
- My Q1 Keychron keyboard stops working sometimes when left idle and it can't type when I come back. How can I fix this?
- I cannot use the Caps Lock key on my Q1 to change input language on the macOS. What should I do?
- I have a third-party rotary knob (a generic rotary knob from electronics shop) and I want to solder it on my non-knob Q1. Is it possible to flash it with the Knob version firmware?
- The Mac/Win toggle/switch on the front of the Q1 keyboard isn't working. It seems to get stuck in Mac mode and won't switch to Windows.
- My Q1 keeps disconnecting randomly from my mac every ~3-4 minutes and showing an error message saying the USB device is not recognized. What should I do?
- My Q1 sometimes disconnects (via USB-C to USB-A cable) itself. I have to unplug and replug the cable to make it work again. What should I do?
- I am an ISO layout user. What Q1's accessories should I purchase?
- What's the warranty policy for the Q2?
- Will disassembling my Q2 affect/lose the warranty？What do you suggest doing?
- How can I buy a different plate for the Q2?
- What is the current size of the Q2 hex screw?
- Will it be possible to use the Keychron Q1 badge on the Keychron Q2 knob version?
- What is the Keychron Q2 Barebone version?
- What are the knob cap measurements for Q2?
- What's the difference between the Q2 fully assembled version and the barebone version?
- I purchased a Keychron Q2 barebone, do I have to buy my own knob? If so, where would I buy a knob and knob switch?
- Is there a tutorial to show how to disassemble my Q2 keyboard?
- There are about 15 or so keycaps with cracked stems on my new Q2. Is there anyway I can get sent a replacement keycap set?
- My Q2 came with a stripped screw and I cannot remove the plate from the PCB. Are there any recommendations you can give me for taking off this screw?
- For the the screw-in stabilisers in the Keychron Q2, do they come pre-lubed or not lubed?
- When will the Q2 ISO (UK, Germany, France, Italy, Spain, Denmark, Norway, Sweden, Finland, Iceland, etc.) Version be released?
- Some keys/sockets/One key does not work/register/respond on my Q2. How can I get this fixed?
- My Q2 does not work. Everything is connected but there are no lights or inputs. What should I do?
- I cannot use the Caps Lock key on my Q2 to change input language on the macOS. What should I do?
- On my Q2 the encoder does not always register a rotation. Any insights?
- Q2 is unresponsive/no keystrokes/disconnect and reconnect until I unplug and replug the keyboard back in/felt a little static electricity when fingers on.
- VIA did not recognize/detect Q2/became unresponsive and stuck on a blank blue screen. Very briefly a "Searching for devices" animation was seen, then VIA went all blank except for the menu item in the top left. Please help.
- What is the Keychron Q3 Barebone version?
- What's the warranty policy for the Q3?
- May I know the flash size of the Q3?
- How thick is the Q3 PCB?
- When will the Q3 ISO (UK, Germany, France, Italy, Spain, Denmark, Norway, Sweden, Finland, Iceland, etc.) Version be released?
- Is Q3's polycarbonate plate compatible with Keychron K8 Pro?
- How can I remove and replace/change the mechanical switches on Q3 keyboard?
- What's the thin black film underneath the foam in the bottom of the Keychron Q3?
- Will disassembling my Q3 affect/lose the warranty？What do you suggest doing?
- How to Factory Reset or Flash Firmware for Your Keychron Q3 keyboard?
- One key does not work/register/respond on my Q3. How can I fix this?
- The Q3 is connected to my laptop via powered USB hub. But when I shut down and then start my laptop back up, Q3 doesn't power up.
- The 'fn' key on my Q3 does not work as expected. When pressing 'fn' + 'e' on my macOS, it should pop up Emoji & Symbol, but nothing happens on my Q3. Please advise.
- I cannot use the Caps Lock key on my Q3 to change input language on the macOS. What should I do?
- My Q3 does not work. Everything is connected but there are no lights or inputs. What should I do?
- When I open the VIA app, it just gets stuck on a screen that says "Searching for devices..." Can you tell me how to proceed?/ VIA does not recognise/detect my Q3.
- The Q0 has 21 keys and I would like to use 21 macros, However, I can only see 16 macros in the VIA app, why is that?
- What is the film on the Q2/ Q4 bottom case used for?
- What is the size of the onboard memory for the Q3, and the Q5?
- Do all the plates for the Q5 have the same thickness?
- Is the Q6’s polling rate fixed at 1000 Hz or is it changeable?
- The Q6 works well on Mac, but it gets stuck or repeats on Windows 10. What might be the reason?
- What keystroke combination put Mac’s display to sleep? When I hold down the Option and Command keys, and then tap the key at the upper right on my Mac’s Apple OEM keyboard, Nothing happens on the Keychron Q6 Keyboard.
- Is that possible to have the Q10 Knob encoder send MIDI 0-127?
- How thick are V5 fully assembled version’s stock keycaps?
- The V10 works only when plugged in directly to my computers and it does not work when plugged in through my KVM switches.
- How is the Q series aluminum case coated?
- Can I buy a custom badge?
- How To Use VIA To Pair With Keychron Q Series Keyboard
- Can you share the source code with me so I can compile my own keymap?
- Upon opening the keyboard box, I noticed that the included tools(hex key, keycap puller, switch puller, and screwdriver) in the package were missing. Did you forget to ship them?
- Is the keyboard wired function able to connect to my iPad Pro 2021?
- If I encounter any problems with my keyboard, who can help?
- Why don't you have a fully assembled ISO version of the Keychron Q series?
- What's the difference between the fully assembled version and the barebone version?
- I am using a macOS, how can I make the F1-F12 function keys default/turn fn LOCK on without having to push the fn key every time/disable multimedia keys on Windows mode?
- I have a Mac. When I try to set the knob to zoom in and out on the Keychron Q Knob version on VIA, it doesn't work. Via doesn't give any keybinding options for it.
- The Caps lock key and left Ctrl are swapped. The left Windows key and left Alt key are also swapped. What should I do?/The keyboard is stuck in Layer 1 even though the switch is toggled to Mac.
- I'm having problems with keys repeating and chattering, it gets stuck and the RGB/light also stops/stuck/lags/freezes at the same time.
- The knob push is not registering in the key tester. How do I fix this?
- There is a keycap that is "leaking" light from the side. What can I do to resolve this?
- When flashing my keyboard/factory resetting, it reads ***STM32 DFU device connected (NO DRIVER). When attempting to flash it says "dfu-programmer: no device present." /"Cannot open DFU device"/"No DFU capable USB device available". What should I do?
- The knob misses the register input half the time when it ’s rotating. Other times, it registers the steps twice. The knob seems to only registers when using it in large increments and not when using step by step with a pause in between. What should I do？
Three Connection Mode Keyboard
- How to Update the Wireless Firmware on the Keychron J1
- Keyboard Bluetooth and 2.4GHz Only Work When Plugged In? Try This
- What to Do If Your Keyboard Works Wirelessly but Not in Wired Mode
- Troubleshooting Keychron V Max, Q Max, K Max: Wireless Connection Issues
- Why does the HE keyboard not work as a controller, or the Xbox controller is recognized but why doesn't it work properly?
- Is the 2.4GHz wireless communication for Keychron 2.4 GHz enabled keyboard (ie: K Max/V Max/Q Max/Q HE etc.) encrypted?
General Keyboard Product Support
- What Should I Do If My Q Max, V Max, K Max or Other Keychron QMK Keyboards Are Completely Unresponsive?
- How to flash the keyboard firmware with the QMK toolbox
- What should I do if my keyboard keys have a double-click issue, require multiple presses, or require extra force to work?
- I’ve flashed the Bluetooth firmware. Can I use the QMK Toolbox to flash the firmware? Will it erase the fixed Bluetooth firmware?
- Why did it fail to flash the firmware through QMK Toolbox?
- The F1-F12 keys are acting strange, nothing happens when I press them one at a time. However, they do work when I press multiple (such as F1 and F2 at the same time).
- Is the USB plugin cable for the motherboard slot USB 2.0 or USB 3.0? What about the coiled aviator cable adapter?
- Holding the Fn key by itself on Mac should bring up an emoji selection box. It doesn't work on the QMK keyboard.
- What do the "BL Toggle" and "Wake" buttons in VIA mean?
- Why is a letter spamming or typing delayed?
- What is the difference between "Carbon Black A" and "Carbon Black B"?
- I need to fully remove the keyboard Drive from my PC. How can I do that?
- The website advertised the polling rate at 1000hz. However, my unit is not. Is there firmware that can fix this? Please advise.
- Does the USB Bluetooth dongle work in HID proxy mode to allow Keychron Bluetooth keyboards to work in the BIOS menu?
- Is the gold-plated PCB mounted stabilizer set by Durock or Gateron?
- Why is the space bar not made by double-shot technology on the "Double Shot PBT OSA Full Set Keycap Set?
- Are red switches on your keyboards pre-lubed?
- What is the height of the keycap profile used for the Keychron keyboards?
- The function keys (F1~F12) work perfectly on my Mac. But when I opened Karabiner, these keys stopped working. The fn + K + C combo didn't help. What should I do?
- My keyboard works fine on my Windows Pro. But I keep getting the attached messages when plugging it in. How do I address this issue?
- Somehow the backlight effect increased the speed of my keyboard. I don't know how to slow down the speed effect again. Can you help me, please?
- How can I check my keyboard firmware version on a Windows device?
- Can I get a firmware update of my keyboard to support one-hour idle time?
- I am unable to connect via Bluetooth and keep getting this "connection rejected" error message on my computer. What should I do?
- Do the Keychron keyboards work with Linux/ChromeOS/Ubuntu?
- I'm thinking about Japan Technical Conformity Certified Bluetooth Keyboard. Which devices are certified?
- I am not sure if I have selected the correct layout. How can I check?
- One key does not work/register/input properly. Keystrokes are very delayed/repeat randomly/have a huge lag/latency. It occurs both in wired and Bluetooth mode.
- When booting my Mac which has a Windows Bootcamp, my keyboard does not work and I can't get into the startup manager. What should I do?
- Every time I turn my Mac Mini back on, It requires a password to start it up. My keyboard isn't working and connecting to it. What should I do?
- My keyboard is not working. I keep receiving an error message saying "USB device not recognized" by my Windows PC. What should I do?
- My keyboard does not work in cable mode. What should I do?
- My keyboard is dead/does not work, there are no inputs or lights in either wired or wireless mode. What should I do?
- The keyboard connection is stable on wireless mode, but I can’t charge the keyboard recently.
- There is no issue with the Bluetooth connection on my phone, but the Bluetooth connection seems unstable on my Mac.
- When I press a key on my hot-swappable keyboard, there is no input on my computer.
- I’m from Europe and I bought an ANSI layout keyboard. How can I type @?
- What wattage do you suggest for charging the keyboard?
- For my desktop, I don’t have Bluetooth built-in, would I be able to connect wirelessly with a dongle that has Bluetooth 5.0?
- Should the keyboard be cleaned frequently with alcohol?
- How can I lock the light effect?
- When I have the backlight turned off, the keyboard still has a very dim light that is only visible in a pitch black environment, is that normal?
- If I turn off automatic sleep mode, do I have to turn off the keyboard (by switch) every time I turn off my PC?
- Does the RGB backlights on your keyboards support 3rd party software such as Aura Sync, Razer Chroma, Corsair ICUE, etc?
- Can I use F1-12 without using Fn key/ lock fn key to use F1-F2
- Screenshot on Mac should be set as cmd + shift + 3, not 4.
- How to remap or reassign keys?
- Bluetooth connection lag or a keystroke repeat multiple times
- Bluetooth can't connect
- How can I remove and replace/change the mechanical switches？
- How can I lube the switch?
- Can I buy a custom badge?
- The paint on the bottom left edge has started to dull compared to the rest of the keyboard, most likely because of the more frequent contact with my hands. Do you have a solution for this?
- If I encounter any problems with my keyboard, who can help?